Privacy Policy

TrustedStatus is operated by ExieLabs Limited, a company registered in England and Wales (Companies House registration number: 14314034).

For the purposes of data protection law, ExieLabs Limited is the data controller for personal data collected through TrustedStatus.

TrustedStatus is an independent service monitoring platform that provides availability insights, historical status information, and optional alerts relating to selected third-party services.

Information you provide directly

• Email address, for example when signing up or subscribing to alerts
• Account details, where you create an account
• Messages, feedback, or support requests you send to us

Information collected automatically

• IP address
• Browser type and device information
• Pages visited and interaction data
• Access times, dates, and related technical logs

Payment and subscription information

We do not store full card or payment details ourselves. Payments may be processed by third-party providers such as Stripe. We may receive limited information needed to manage billing and subscriptions, such as payment status, subscription tier, renewal state, and transaction references.

We use personal data to:

• Provide and operate TrustedStatus
• Manage accounts, subscriptions, and alerts
• Send notifications you have requested
• Improve performance, reliability, and user experience
• Monitor usage and help prevent abuse or misuse
• Respond to support requests, feedback, or legal enquiries

We process personal data under one or more of the following legal bases:

• Contract: where processing is necessary to provide services you have requested, such as account access, subscriptions, or alerts
• Legitimate interests: where necessary to run, secure, support, and improve TrustedStatus
• Consent: where required, such as for certain optional notifications or non-essential cookies
• Legal obligation: where we must process data to comply with applicable law

We may share personal data with trusted third-party service providers where necessary to operate TrustedStatus, including:

• Payment providers, such as Stripe
• Cloud and hosting providers, such as AWS
• Email, notification, or messaging providers
• Analytics providers, where enabled

These providers only receive the data needed for their role and are expected to process it securely and lawfully.

We do not sell your personal data to third parties.

We retain personal data only for as long as reasonably necessary to:

• Provide the service to you
• Manage subscriptions and user accounts
• Maintain security and audit records
• Meet legal, regulatory, tax, or accounting obligations
• Resolve disputes and enforce our agreements

Where personal data is no longer needed, we will delete it, anonymise it, or otherwise securely dispose of it.

Under UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your data where applicable
• Withdraw consent where processing relies on consent

To exercise any of these rights, contact us at privacy@trustedstatus.co.uk.

We use appropriate technical and organisational measures to help protect personal data, including:

• HTTPS and encrypted transport where appropriate
• Access controls and least-privilege principles
• Managed cloud security controls and monitoring
• Reasonable steps to reduce unauthorised access or misuse

No internet-based service can be guaranteed to be completely secure, but we work to protect the data we hold in a reasonable and proportionate way.

TrustedStatus may use cookies and similar technologies to support core site functionality, remember user preferences, and understand how the platform is used.

Where required by law, we will request consent before placing non-essential cookies or enabling non-essential analytics.

You can manage or withdraw cookie preferences through the site’s cookie settings where available.

Some of our service providers may process personal data outside the United Kingdom.

Where international transfers take place, we aim to ensure that appropriate safeguards are in place, such as contractual protections or equivalent lawful transfer mechanisms.

We may update this Privacy Policy from time to time to reflect changes to TrustedStatus, our service providers, legal requirements, or how we process personal data.

The latest version will always be published on this page with the updated date shown above.

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal data, you can contact us at:

Privacy email: privacy@trustedstatus.co.uk
General email: hello@trustedstatus.co.uk
Website: trustedstatus.co.uk

You may also wish to read our Terms of Service and Disclaimer.